WHOLESALE TRADE TERMS • SHOPHUB NZ • NEW ZEALAND & AUSTRALIA

1. Wholesale accounts

• Wholesale accounts are available to businesses in New Zealand and Australia buying for resale or business use. Applying is free. See our Wholesale Application page.
• Every application is reviewed manually. We may approve or decline an application at our discretion.
• Wholesale prices are shown only to approved buyers signed in to their wholesale account. Please keep your account login secure.

2. Minimum order

The minimum order is 10 total units per brand. You can mix models and colours within a brand to reach the minimum.

3. Ordering

• Orders placed through your wholesale account are submitted for review. Submitting an order does not confirm it.
• We check availability with our supplier and send you a quote covering freight, insurance, and any import duties, taxes and border charges for your order.
• Your order is confirmed once we accept it and receive payment in full.

4. Prices and payment

• Wholesale prices are shown in New Zealand dollars or Australian dollars. They do not include freight, insurance, import duties, taxes or border charges, which are included in your order quote.
• Payment in full of the quoted amount is required before we place your order with the supplier.
• We do not offer credit terms.

5. Delivery, import and customs

• Orders are usually shipped directly from our supplier to your nominated business address in New Zealand or Australia. Estimated delivery times are provided with your quote.
• Import duties, taxes and border charges for your order are included in your quote, so there is nothing further to pay on delivery for the quoted goods.
• Please provide any business details we request for customs clearance, such as your NZBN or ABN.

6. Returns

7. Damaged, faulty or incorrect goods

• Please check your goods as soon as they arrive, before you resell, install or put them into use.
• Email accounts@shophub.co.nz with your order number, the affected items and quantities, a description of the problem and photos or video.
• Goods that arrive damaged will be replaced at our cost, including shipping.
• For faulty or incorrect goods, we will work with you and our supplier on a replacement, credit or refund.

8. Warranty

• Our products come with a 12-month warranty from the delivery date shown on your tracking.
• The warranty covers faults that are not caused by the user. It does not cover damage from misuse, accidents, incorrect installation or modification.
• For an accepted warranty claim, we cover the cost of the replacement, including shipping.
• If you resell our products, please send any warranty claims from your customers to us within this period.

9. Contact

Questions about your wholesale account, an order or a claim? Email accounts@shophub.co.nz.