We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

In order to qualify for the refund, items purchased must be returned in its original condition (unworn, unwashed, tags attached). Due to hygiene reasons, earrings, hair pieces, hosiery, underwear bottoms and swim products are unable to be returned for a change of mind or incorrect sized purchases. Shoes should be put in a postage satchel, in the original box and/or packaging which must be unmarked and also in its original condition. Refunds will only be processed using the original payment method. A completed online return form must be completed against all claims made. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cs@shophub.co.nz. Please note that returns will need to be sent to ShopHub upon approval at the customers cost.

If your return is accepted, we’ll send you a return address label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at cs@shophub.co.nz. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 1-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at cs@shophub.co.nz.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cs@shophub.co.nz. Please note that returns will need to be sent to ShopHub upon approval.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at cs@shophub.co.nz. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cs@shophub.co.nz.

Experience peace of mind with your purchase from ShopHub, where we prioritize your satisfaction with our unbeatable products and prices.

Take advantage of our Price Protection policy: if you find a lower price within 24 hours of your purchase, we’ll refund the difference. Plus, if you spot a better deal elsewhere, let us know, and we’ll strive to beat it through our Price Match guarantee.

Please ensure your delivery address is accurate, as any errors may result in liability on your part. Shop confidently with ShopHub, where quality meets affordability.

Cancellation

Experience peace of mind with our flexible cancellation policy. If you decide to cancel your order within 24 hours of payment confirmation, you will receive a full refund. After 24 hours, cancellations are still possible as long as the order has not yet shipped. Once shipped, modifications or cancellations are no longer feasible. Should you wish to return an item after it has arrived, a partial refund will be issued, deducting the shipping costs. For further assistance, please reach out to us.

30 Day Return

Experience peace of mind with our hassle-free return policy. If you are not completely satisfied with your order within 30 days, simply return the item(s) in brand new, unused condition for a refund of the purchase price, excluding shipping costs. Please note that spare parts cannot be returned once installed and functioning on your device. Shop confidently, knowing that your satisfaction is our priority.

Refund arrival time

Experience seamless international transactions with our service, designed to keep you informed every step of the way. While processing times may vary based on your chosen payment method, we ensure that refunds are handled efficiently.

Enjoy real-time refunds as an account credit to your ShopHub account.

Real-time refunds for PayPal, while credit card and bank transfers typically take 1-5 days, depending on your bank's processing times. Trust us to manage your transactions with care and transparency.

Items Damaged in Transit

If you receive an item that is visibly damaged, we kindly request that you accept the parcel and contact us within 3 working days. To assist us in resolving the issue promptly, please provide evidence including photos of the front and back of the packaging box, as well as images or videos of the defective item or its specific damaged part. Our customer service team will reach out to you for further assistance.

Service and Repair Policies in Warranty Period

Experience peace of mind with our one-year warranty on all purchases. If you discover a defect in your item within this period, simply provide us with photos and videos as evidence, and our dedicated customer service team will assist you in the repair process.

Please remember to erase all personal information from your device before returning it, as we cannot be held responsible for any data left behind. Trust in our commitment to quality and customer satisfaction, ensuring your items are in good hands for repairs.

Type of repair	Applicable charges (Buyer)	What to do
Cases where a refund is allowed
1. The item received is wrong. Provided that it is not used, please follow the warranty process and contact our After-sale Service Center and return the item within 3 days from receipt of the order; it’s free of damage or defect. (All parts are required to be sent back.)	The customer shall be liable to pay the shipping cost for return.	Return your defective ShopHub items, free of damage and intact. Please contact us to make arrangments.
For deals at discounted prices
1. The item received is different from what has been ordered, free of damage or defect. (All parts are required to be sent back.)
2. If only the SIM card is unidentifiable locally, the item free of damage or defect is acceptable. (All parts are required to be sent back.)
Cases where a repair rather than a refund is allowed
1. Man-made factors 1）Disassembly 2）Exclusive of misuse, unofficial firmware or software modifications or any others causes of damage; 3）Drops or falls 4）Water soaking: dropped into water; exposed to rain, fog or mist droplets; spilling liquid into the phone 5）Other man-made damage	Shipping cost for return; redelivery cost; repair cost	ShopHub will send your items for repair and will provide you with an estimate of any additional costs arising from repairs.
2. Scratches or damage is noticed on packaging and appearance.
3. Scratches or damage is noticed on the screen and main board, or other unauthorised third-party repairs are received.
4. The item is retured without the package and accessories.
5. Production of such items is ceased and the item has been in use for more than one month..
Cases where neither a repair nor a refund is allowed
1. Items not ordered from ShopHub.
2. The warranty period has expired or the problem is not covered by the Manufacturer’s Warranty.
Other warranty and return policies for special product will be provided in specific product catalogue, please carefully read the following Product Warranty Terms and Conditions.

 

Please email below details to our customer service teams email address or cs@shophub.co.nz before and after you send back the defective items:

1. Tracking number for the returned parcel;

2. Model number of the returned item;

3. Detailed description of the problem for each item

4. Original Order number from ShopHub for each item

5. All parcels shall be sent back by post, or we won't sign to accept the parcel if any duties arises from shipping by any other express delivery method.

NZBN 9429053428516