Retail Terms of Sale
Retail Terms of Sale
These terms apply to retail purchases of listed products from ShopHub NZ by customers in New Zealand and Australia. Wholesale accounts and product sourcing services have their own terms.
1. About us
ShopHub NZ is based in Auckland, New Zealand (NZBN 9429053428516). Contact us at cs@shophub.co.nz, Monday to Friday, 9:00am to 5:00pm NZT.
2. Prices and payment
- Prices are shown in New Zealand dollars or Australian dollars, depending on your delivery country.
- Retail prices include delivery to your address in New Zealand or Australia unless stated otherwise at checkout.
- Payment is taken in full at checkout.
3. Delivery
- Many products are shipped directly from our supplier to you.
- Delivery estimates are shown on the product page or at checkout. Rugged tablets are delivered in 7 to 10 business days to New Zealand and Australia, with tracking and insurance included.
- We email tracking details once your order has been dispatched.
4. Cancelling before dispatch
If you cancel your order before it has been dispatched, we will refund the full amount paid to your original payment method.
5. Change-of-mind returns
If you change your mind, you can request a return within 30 days of the delivery date shown on your tracking.
- Email cs@shophub.co.nz with your order number and the item you want to return. Please wait for our approval before sending anything. Items sent without approval may not be accepted.
- The item must be unused, uninstalled, complete with all parts and accessories, and in its original packaging.
- Returns are sent to us in Auckland, New Zealand. We will email the return address when your return is approved.
- You pay the return freight. We recommend a tracked service, as we cannot accept responsibility for items lost on the way back to us.
- Delivery to you is included in our prices. Once we receive and check the item, we will refund the price paid to your original payment method, less a 20% restocking fee, which covers the original delivery and handling costs.
Change-of-mind returns are not available for:
- Hygiene items, including beauty and makeup products, underwear, swimwear, breast pumps and feeding products.
- Special-order items.
- Goods supplied through our product sourcing service.
- Wholesale orders.
6. Faulty, damaged or incorrect items
Faulty, damaged or incorrect items are handled separately from change-of-mind returns, and the change-of-mind conditions, timeframes and fees above do not apply to them.
- Email cs@shophub.co.nz with your order number, a description of the problem and photos or video where possible.
- We will work with you on a repair, replacement or refund at no cost to you, including reasonable return freight where we need the item back.
- Goods that arrive damaged will be replaced at our cost, including shipping.
7. Warranty
Our products come with a 12-month warranty from the delivery date shown on your tracking. This warranty is in addition to your rights under consumer law.
- The warranty covers faults that are not caused by the user. It does not cover damage from misuse, accidents, incorrect installation or modification.
- For an accepted warranty claim, we cover the cost of the replacement, including shipping.
8. Your consumer rights
Nothing in these terms limits or excludes your rights under the Consumer Guarantees Act 1993 (New Zealand) or the Australian Consumer Law, where those laws apply to your purchase.
9. Contact
Questions about an order, return or claim? Email cs@shophub.co.nz.