Cancellation policy

At ShopHub NZ, we want you to shop with confidence. Here's everything you need to know about cancelling an order or subscription.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at cs@shophub.co.nz. We'll do our best to accommodate your request before your order is dispatched. Once an order has been fulfilled and shipped, it can no longer be cancelled — please refer to our Refund Policy for return options.

Subscription Cancellations

You may cancel a subscription at any time through your order confirmation email or by contacting us at cs@shophub.co.nz. Cancellations take effect at the end of your current billing period. You will not be charged for subsequent periods after cancellation is confirmed.

Pre-order Cancellations

Pre-orders may be cancelled at any time before the item ships. Contact us at cs@shophub.co.nz and we'll process a full refund to your original payment method within 5–10 business days.

Try Before You Buy Cancellations

If you've opted into a Try Before You Buy offer, you have a set window to decide. If you choose not to keep the item, return it within the specified period and you will not be charged. Items not returned within the window will be charged to your payment method on file.

Contact Us

For any cancellation requests or questions, reach our customer service team at cs@shophub.co.nz. We're here to help.