Shipping & Delivery
Shipping & Delivery 🚚
We want your order to arrive quickly and safely! Here’s everything you need to know about how we ship.
1. Order Processing
- Orders are processed within 1–2 business days of payment confirmation
- Orders placed on weekends or public holidays are processed the next business day
- You’ll receive a confirmation email with tracking details once your order is on its way
2. New Zealand Delivery
| Service | Estimated Delivery | Notes |
|---|---|---|
| Standard Shipping | 3–15 business days | Tracked |
| Rural Delivery | Add 1–3 business days | NZ Post rural surcharge may apply |
Some products ship free! Shipping costs are calculated at checkout based on delivery method, destination, and order weight — so you’ll always know what you’re paying before you confirm.
3. International Shipping
We ship to selected countries worldwide. Rates and timeframes are calculated at checkout.
| Region | Estimated Delivery |
|---|---|
| 🇦🇺 Australia | 3–15 business days |
| 🇬🇧 United Kingdom | 3–15 business days |
| 🇺🇸 United States | 3–15 business days |
| 🇨🇦 Canada | 3–15 business days |
| 🌍 Rest of World | 5–25 business days |
Please note: International orders may be subject to customs duties, taxes, and import fees charged by the destination country — these are the customer’s responsibility. ShopHub NZ is not responsible for delays caused by customs processing.
4. Tracking Your Order
Once your order is dispatched, you’ll receive a tracking number by email. Track your order anytime via our Track My Order page.
5. Shipping Carriers
We use trusted carriers including NZ Post, CourierPost, DHL, and other partners depending on your location and shipping method.
6. Delivery Address
- Please double-check your delivery address at checkout — we’re unable to redirect parcels once dispatched
- We’re not responsible for orders delivered to an incorrect address provided by the customer
- We don’t ship to PO Boxes for courier deliveries — please provide a physical address
7. Failed Deliveries & Unclaimed Parcels
- If a delivery attempt is unsuccessful, the carrier will leave a card or notification with redelivery instructions
- Unclaimed parcels returned to us will be held for 14 days — we’ll contact you to arrange redelivery at your cost
- After 14 days, unclaimed parcels may be restocked and a store credit issued
8. Lost or Damaged in Transit
- If your order arrives damaged, please photograph the packaging and item straight away and contact us within 48 hours of delivery
- For lost parcels, get in touch and we’ll lodge an investigation with the carrier
9. Public Holidays & Peak Periods
During busy periods like Christmas, Black Friday, and sale events, processing and delivery times may be a little longer. We’ll keep you updated via our website and email if there are any known delays.
10. Questions?
We’re happy to help! Reach us at cs@shophub.co.nz or via live chat — we typically respond within the hour.
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