Contact information
Contact ShopHub - We're Here to Help
We'd love to hear from you! Our friendly support team is available 5 days a week (Mon-Fri, 9:00am - 5:00pm NZT) and typically responds within the hour during support hours.
Based in Auckland CBD, supporting clients in New Zealand, Australia, United States, Canada, and United Kingdom. All support hours are within New Zealand Time Zone (NZT).
How to reach us:
- Phone - Call us during support hours Mon-Fri, 9:00am - 5:00pm NZT (all countries within NZ time zone)
- Email - cs@shophub.co.nz
- Live Chat - Click the chat icon on any page
Global Phone Numbers - Mon-Fri, 9:00am - 5:00pm NZT:
- NZ New Zealand: +64 9 873 5006
- AU Australia: +61 2 8526 4270
- GB United Kingdom: +44 20 4578 9430
- US United States: +1 917 200 0655
- CA Canada: +1 942 888 0133
Support hours - All countries set within New Zealand Time Zone (NZT):
| Country | Hours (All within NZT) |
| NZ New Zealand (NZST) | Mon-Fri, 9:00am - 5:00pm NZT |
| AU Australia (AEST) | Mon-Fri, 9:00am - 5:00pm NZT (7:00am - 3:00pm AEST) |
| GB United Kingdom (GMT/BST) | Mon-Fri, 9:00am - 5:00pm NZT (9:00pm - 5:00am GMT - previous day) |
| US United States (EST) | Mon-Fri, 9:00am - 5:00pm NZT (4:00pm - 12:00am EST - previous day) |
| CA Canada (EST) | Mon-Fri, 9:00am - 5:00pm NZT (4:00pm - 12:00am EST - previous day) |
Response time: typically within the hour during support hours. All support handled from Auckland CBD within NZ time zone - Mon-Fri, 9:00am - 5:00pm NZT, 5 days a week.
Note: During NZ daylight saving (NZDT UTC+13), conversions shift by 1 hour. Core support window remains Mon-Fri, 9:00am - 5:00pm NZT.